To help you choose the right WordPress helpdesk plugin for your business, I went hands-on with 4 different plugins. For each plugin, I’ll go hands-on and show you how it actually works. If you’re interested, you can see every single feature here. Zendesk is a WordPress help desk plugin perfect for businesses. Awesome Support has the deepest feature list of any helpdesk plugin you’ll find on this list. This core version has a 4.6-star rating on over 120 reviews and is active on over 8,000 sites, which makes it the second most popular helpdesk plugin at WordPress.org. The free version of this plugin is loaded with lots of features that allow you to provide competent support for your customers. Users can also manage their tickets from the front-end: On the back-end, agents get a custom dashboard to see an overview of their tickets. WordPress Helpdesk Ticket System integrates the UVdesk Help Desk Plugin to your WordPress store. Beyond the free core version, it has two sets of add-ons that you can purchase for $19.99 or $59.99, respectively. By using the Transfers feature, you can see detailed analytics to find out which knowledge base articles lead to the most tickets: Then, you can go back and improve those articles to cut down on your human support burden! Add a Zendesk Support Form directly to your WordPress site. View the results below! Professional, beautiful, complete and more powerful help desk & support plugin for WordPress. WATS stands for…, Add a contact form to your website, or embed Help Scout Beacon for instant answers…, Create a fully featured Support Center in your WordPress setup without any third party dependency,…. Awesome Support is an open-source WordPress helpdesk plugin that runs completely on your WordPress site. An intelligent support ticket help desk for…, Quickly embed the Freshdesk help widget, convert WordPress comments to tickets and seamlessly log your…. The interface does look a little dated by default, though: On the back-end, agents can view a full list of tickets, including options to filter and search. Fundamentally, you can create and manage support tickets online using this plugin. If you open an individual ticket, it creates a new tab (without a page reload). It’s active on over 10,000 sites and has a 4.3-star rating on over 189 reviews. Easy to…, This plugin is being maintained for existing users of the plugin. WordPress Helpdesk We're here to help you with your WordPress website. Helpdesk and ticket system plugin for supporting your clients right from admin area. Not only is its interface well designed, it also makes great use of AJAX and tabs to create a more productive interface. This dashboard is built with native WordPress dashboard widgets, so it’s easy to customize and rearrange: The Tickets area shows a list of all tickets, with plenty of color-coding, filters, and search options: And the individual ticket interaction page is based on the normal WordPress editor, with plenty of other helpful actions thrown in: By the numbers, WP Support Plus is the most popular helpdesk plugin at WordPress.org. Buy helpdesk WordPress plugins, code & scripts from $9. It runs on your own WordPress site, allowing you full control over your support system. Wat is je vraag? If you have customers, then you need uCare. In the forums, the customer will be able to contact you and ask for guidelines. It’s hard to give a single recommendation here as each free version has different features. The triggering functionality in the Pro version makes it really easy to customize email notifications and other actions In the free version, WSDesk has these features: And if you go with the premium version, you can access features like: Your customers can create new tickets using a front-end form: Customers can also check their existing tickets using this same page, though the placement is a bit odd (it’s below the new ticket form, rather than a separate interface): On the back-end, agents can manage tickets using a variety of filters and search options, as well as some helpful color-coding: Like uCare, you get that same helpful AJAX tabbed interface to switch between individual tickets. WordPress Advanced Ticket System, Elite Support Helpdesk WordPress Advanced Ticket System (WATS) is a complete support ticket system for WordPress. With this plugin, receive all your customer queries, issues, and … A simple yet powerful plugin to help you manage and organise your customer support, right from inside your WordPress site. This plugin supports multiple products, docs, teams, as well as works smoothly with WordPress based sites. KB Support. Zendesk … Here’s an example of what the new ticket interface looks like from the perspective of a customer: Again, you can add/remove some of these fields and/or add your own custom fields. Learn More. If you want access to all those features, it will also be the most expensive helpdesk plugin on this list. Problem solving. ELEX WordPress HelpDesk & Customer Ticketing System offers top-notch features for the best customer support…, KnowledgeBase HelpDesk X is an advanced Knowledgebase plugin with floating HelpDesk, glossary & Knowledge base…. While some of the bigger add-on bundles can get pricey, I don’t think any of the other helpdesk plugins can go toe-to-toe on pure functionality. WSDesk has become one of the very useful WordPress helpdesk solutions currently available in the repository. This project is no longer under development: A bbPress plugin to set your forum's topic resolutions. Not only can you potentially save money versus a SaaS tool, you also get to use WordPress, which opens up the huge ecosystem of WordPress extensions. Offer any number of support options in your store. WATS is a ticket system, used by helpdesk staff to deliver support. Is your website not running properly anymore? But because it uses a modular set of premium extensions, you can pick and choose the exact features that you want to keep costs down. It’s lightweight and won’t slow down your website with unnecessary bloat. The result is a very slick interface: Though it’s not quite as popular as the other options on this list, WSDesk has one of the most generous free versions that you’ll find. Affordable & Best Help Desk and Support Plugin For WordPress JS Help Desk for WordPress is a beautifully simple but more powerful and functional system for tracking, prioritizing, and providing … The plugin is capable to generate private ticket and can trigger email … It is available for free and is good enough to be used as a full-fledged help desk system. Here are the 4 helpdesk plugins that I’ll be comparing in this post. Cheapest bundle is $129, Full ticketing support. A WordPress Helpdesk plugin is supposed to be a plugin with the entire feature set of Support Ticketing, Knowledge Base and also a little more (keep reading to see what other features a WP Helpdesk might … Feature rich. No matter how great your knowledge base is, at some point one of your customers is going to need human support. By the numbers, WP Support Plus is the most popular helpdesk plugin at WordPress.org. That could be good or bad, depending on what you’re looking for: Having only been around for a little over a year, uCare is a relatively recent addition to the WordPress helpdesk plugin market. Ticketing: users can submit tickets from the front-end, and your agents respond to them from the WordPress back-end 2 4. Go with Awesome Support. TotalDesk is the only All-in-One HelpDesk solution for WordPress. But in that time, it’s quickly managed to jump up to use on 3,000+ sites and has a 4.7-star rating, though only on 15 reviews. You can seamlessly … WordPress Helpdesk Plugin integrates UVdesk with WordPress site. WSDesk is the premier WordPress Helpdesk plugin that offers top-notch features for the best customer support experience. If you do need deeper functionality, it falls short of Awesome Support when you get into the nitty-gritty details. KB Support is the ultimate WordPress plugin for providing support and help-desk services to your customers. A neat tabbed view that lets you work on multiple tickets at the same time, In general, the entire interface feels very modern and productivity-focused, You have to pay for some features that are free in other plugins, e.g. It is the most versatile support plugin for WordPress… This plugin adds to WordPress the features of a complete helpdesk ticket system. Cheapest bundle is $149, Individual add-ons. Get 27 helpdesk WordPress helpdesk plugins, code & scripts. Get Started in five minutes! This is a paid customer support plugin for WordPress websites. Simple yet effective. Description WSDesk is the premium WordPress Helpdesk Plugin & Customer Support Ticket System that offers top-notch features for the best customer support experience. Your customers…, Powerful live chat & helpdesk plugin made for your WordPress website. The amount of functionality that it provides in the free version, makes WSDesk stand out among other plugins in WordPress. SUPPORT & HELP-DESK PLUGIN FOR WORDPRESS. Like the previous two plugins, it’s a free core plugin that you can extend with premium add-ons as needed. WPHelpDesk is a premium WordPress help desk plugin. Get Started from $99 / year. Or can I handle things manually? Will I need to be able to customize my interface, or will the defaults be fine? How many support tickets will I receive? Our helpdesk plugin provides all features for that, in most cases, you have to pay extra: Ticket-System, Livechat, Knowledge Base, … Update: WSDesk have discontinued their free version and now only offer a premium plugin. How important is it that the interface looks great for users and agents? This WordPress helpdesk plugin offers many free features without having to upgrade. This is because the basic version of this plugin is packed with features, compared to most other solutions currently in the market. Users can submit from the front-end and agents can respond from the WordPress dashboard, Custom fields to collect relevant information, Multiple departments or products to organize your tickets, Productivity tools like ticket transfers and custom labels/statuses, Canned responses, including variables to add automatic personalization, Email piping to import emails to one or more mailboxes as tickets, Reply to ticket via email functionality for both users and agents, Intelligent agent routing to assign new tickets to the right agents, Ticket notifications via SMS, Slack, and other platforms, Deep analytics to help you see how quickly and effectively your helpdesk works, WooCommerce, EDD, and Envato integrations, The free version should be fine for basic helpdesks, You get the deepest feature list of any helpdesk plugin with the various add-ons, It has a modular add-on system so you can pick and choose the exact features you need, It uses native WordPress functions for most features, which makes it easy to use and customize, If you want to take advantage of the deep functionality, it can get pricey, Front-end ticket creation for users or back-end ticket creation for agents, Import emails from a single email mailbox as tickets, Conditional agent assignment for basic rule-based ticket assignment, The AJAX interface makes for quick navigation, Even the Pro version is pretty affordable, The interface looks a little dated on the front-end, at least by default. Customer support can be a breeze with our WordPress HelpDesk Plugin. With advanced Searching and Filtering capability, this plugin integrates seamlessly with most WordPress … In this post, I went hands-on with 4 popular helpdesk plugins and compared them for you. Do I need smart algorithmic ticket assignment to stay afloat? We can help you with the following. Convert leads to sales…. custom fields, Not a ton of options for organizing tickets in the main ticket list, Create unlimited tickets from the back-end or front-end, The AJAX tabbed interface is very convenient, The triggering functionality in the Pro version makes it really easy to customize email notifications and other actions, The front end ticket management interface for customers doesn’t feel as polished as other plugins. This premium WordPress help desk Plugin ensures effortless ticket reply to your client’s E-mails With world-class mailing efficiency. This Support Ticket System Plugin allows your customers to create Ticket for any query from website front and Admin can … KB Support is the ultimate free WordPress plugin … With this plugin, receive all your … It’s active on over 1,000 sites and has a 4.-3 star rating on over 24 reviews. Trying to choose the best WordPress helpdesk plugin for your site? Support your customers from your WordPress site. All tightly integrated with the best HelpDesk plugin for WordPress! Or, you can choose pre-made bundles to save. And in the individual ticket response interface, you can easily transfer tickets, add internal notes, or CC other users: Still unsure which WordPress helpdesk plugin is right for your business? How “non-standard” are my needs? The best help desk tool for WordPress. 5 Best WordPress Search Filter Plugins Compared (Faceted Search), How to Write Good Documentation (A Step-by-Step Guide), 10 Best Technical Documentation Software Solutions, Individual add-ons. Am I willing to spend more than $120 per year on my helpdesk. For example, here’s what it looks like for your customer to create a ticket: This modern look carries over to the back-end, where you instantly get a great high-level look at all your tickets, including search/filter options to drill-down into tickets: The only downside of this screen is that you don’t get a lot of options to categorize tickets beyond the search/filter options. There’s also a free core version listed at WordPress.org. Awesome Support – WordPress HelpDesk & Support Plugin, SupportCandy – Helpdesk & Support Ticket System, JS Help Desk – Best Help Desk & Support Plugin, Customer Service Software & Support Ticket System, WordPress Advanced Ticket System, Elite Support Helpdesk, NanoSupport — Support Ticketing & Knowledgebase for WordPress, Catchers Helpdesk and Ticket system for Support, ELEX HelpDesk & Customer Ticketing System. Features of CodeBard Help Desk – Free WordPress Help Desk Plugins It provides front end helpdesk to the agents and support admins. New users are strongly…. This plugin offers multiple ways … A WordPress knowledge base plugin compatible with almost any theme. Build The Perfect Store. The most versatile and feature-rich help desk and support plugin for WordPress. It’s active on over 10,000 sites and has a 4.3-star rating on over 189 reviews. Unlike SaaS tools that charge a recurring fee no matter what, WordPress helpdesk plugins are a one-time fee with optional renewals to continue support/updates. Provide awesome support…, This plugin adds to WordPress the features of a complete helpdesk ticket system. And when that happens, a WordPress helpdesk plugin offers a convenient way to support your users via tickets. And with various pro add-ons, you can get: For users, the uCare interface looks quite modern. Go with uCare. There’s also a premium version that starts at $89 for use on a single site. WordPress helpdesk plugins enable you to offer centralized and timely support therefore boosting user interaction and, ultimately, conversions. WSDesk-WordPress HelpDesk and Support Ticket System by WSDesk is one of the best WordPress HelpDesk plugins when it comes to value for money. The most powerful and easy to use Customer Service Software & Support Ticket System. Instead, it allows customer support through forums. Awesome Support—WordPress HelpDesk & Support Plugin. Again, this interface uses AJAX, so there are no page reloads when clicking into an individual ticket: The individual ticket reply interface is fairly basic, though. However, given that the Pro version with all add-ons costs the same price as many individual add-ons ($129), you’re better of just purchasing the Pro version rather than individual add-ons. Before you make your choice, consider questions like: Based on those answers, here are some suggestions…. You can open multiple tabs and quickly navigate between them, again without any page reloads. I think you should study the feature list in each free version carefully…but if I had to make a single recommendation, I think WSDesk probably has the most generous overall feature list in the free version…though not by a ton. E.g. Are you not able to login or do you have problems with installing themes and plugins… All from our global community of web developers. The plugin is very useful and is one of the most widely used WordPress plugins … Get 32 helpdesk WordPress plugins, code & scripts on CodeCanyon. … With WP HelpDesk plugin you can also have complete control over your support system and website. If you’re already using one of our knowledge base themes or plugins to provide support documentation to your visitors, here’s a neat trick that you can use to lessen the load on your chosen helpdesk plugin: Use the Transfers feature in KnowAll or Heroic Knowledge Base to link to your helpdesk plugin’s front-end ticket creation form. WordPress Help Desk Plugins for Customer Support. Using a forum solution for your help desk, you can give power to your users to solve their own issues. In the free version, WP Support Plus gives you: And with the paid add-ons, you can get access to: From the front-end, your customers can submit tickets using a simple form that you can customize as needed: They can also view a list of their existing tickets: Everything here uses AJAX, which is a nice touch because it eliminates page reloads. 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